Privacy Policy

Last updated: August 10, 2026

Jarvengo operates this online store and website, including all related information, content, features, tools, products, and services (the "Services"). Jarvengo is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy explains how we collect, use, disclose, and otherwise process your personal information when you visit or use the Services, make a purchase or other transaction, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy regarding the collection, processing, or disclosure of personal information, this Privacy Policy will control.

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we mean information that identifies you or can reasonably be linked to you. Personal information does not include information that has been collected anonymously or de-identified so that it cannot reasonably be linked to you.

Depending on how you interact with the Services and as permitted or required by applicable law, we may collect or process the following categories of personal information:

• Contact information, including your name, email address, telephone number, billing address, and shipping address.
• Payment and transaction information, including payment method, payment confirmation, transaction details, and information necessary to process your payment. Payment information may be processed directly by our payment service providers.
• Account information, including account credentials, preferences, and settings if you create an account with us.
• Order information, including products viewed or purchased, items added to your cart, returns, cancellations, and previous transactions.
• Communications, including information you provide when contacting us regarding an order, return, customer support request, or other inquiry.
• Device and technical information, including your IP address, browser, device information, network connection, and other identifiers.
• Usage information, including information about how you access, browse, and interact with our website and Services.

How We Collect Personal Information

We may collect personal information from the following sources:

• Directly from you, such as when you place an order, create an account, contact customer support, request a return, or otherwise provide information to us.
• Automatically, when you visit or use our website, including through cookies and similar technologies.
• From service providers, including providers that assist us with website hosting, payments, order processing, fulfillment, shipping, analytics, fraud prevention, customer support, and other business operations.
• From advertising, marketing, and other business partners, where permitted by applicable law.

How We Use Your Personal Information

We may use personal information to:

• Provide and operate the Services.
• Process and fulfill purchases and orders.
• Process payments and confirm transactions.
• Arrange fulfillment and delivery of products.
• Process returns, refunds, and cancellations.
• Provide customer support and respond to inquiries.
• Maintain and manage customer accounts.
• Improve our website, products, Services, and customer experience.
• Detect, investigate, and prevent fraud, abuse, security incidents, or other unlawful activity.
• Send transactional communications regarding orders, payments, shipping, returns, refunds, or accounts.
• Send marketing or promotional communications where permitted by law and according to your communication preferences.
• Measure and improve advertising and marketing campaigns.
• Comply with applicable laws, regulations, legal obligations, court orders, or valid requests from governmental authorities.
• Establish, exercise, or defend legal claims and enforce our terms and policies.

How We Disclose Personal Information

We may disclose personal information to third parties when reasonably necessary to operate our business and provide the Services.

These third parties may include:

• Shopify, which provides the ecommerce platform used to operate our store.
• Payment service providers, which process payments and help prevent fraudulent transactions.
• Order fulfillment and shipping providers, which receive information necessary to process, fulfill, and deliver your purchases.
• Technology and service providers, including providers of hosting, analytics, customer support, fraud prevention, and other services used to operate the store.
• Advertising and marketing partners, where applicable and permitted by law.

We may also disclose information when you direct or consent to the disclosure, when required to comply with applicable law or valid legal process, or when reasonably necessary to protect our rights, our customers, the Services, or others.

We may also disclose information in connection with a business transaction, such as a sale, acquisition, restructuring, merger, financing, or transfer of all or part of the business, subject to applicable law.

Order Fulfillment and Shipping

To process and deliver your order, certain personal information may be shared with third-party fulfillment, sourcing, logistics, and shipping service providers.

This may include information such as your name, shipping address, telephone number, email address, products ordered, and other information reasonably necessary to fulfill and deliver your purchase.

These providers receive only the information reasonably necessary to perform the applicable services and may process information in accordance with their own privacy practices and applicable law.

Relationship with Shopify

Our store is hosted and powered by Shopify.

Shopify collects and processes personal information regarding your access to and use of the Services in order to provide, protect, and improve its services and the ecommerce functionality used by our store.

Information submitted through our store may therefore be transmitted to and processed by Shopify and other service providers, including providers located in countries other than the country in which you reside.

Certain Shopify features may also use information from your interactions with our store and other Shopify merchants to provide enhanced services, including personalization, analytics, fraud prevention, and advertising features.

For more information about how Shopify processes personal information and the privacy rights available to you, please refer to Shopify's Consumer Privacy Policy and Privacy Portal.

Cookies and Similar Technologies

We and our service providers may use cookies and similar technologies to operate the website, remember preferences, understand how customers interact with the Services, improve performance, prevent fraud, and support analytics and advertising.

Depending on your location and applicable law, you may be provided with options to manage or refuse certain non-essential cookies and similar technologies.

Your browser may also allow you to block or delete cookies. Doing so may affect the availability or functionality of certain parts of the Services.

Marketing and Advertising

Where permitted by applicable law, we may use personal information to send marketing and promotional communications and to display or measure advertising.

Advertising may be based on information about your interactions with our website, such as products you viewed, added to your cart, or purchased.

You may unsubscribe from promotional emails at any time by using the unsubscribe option included in those communications.

Even if you opt out of marketing communications, we may continue to send non-promotional communications that are necessary to provide the Services, such as order confirmations, shipping notifications, security notices, and information regarding returns or refunds.

Depending on where you reside, you may also have the right to opt out of certain uses of personal information for targeted advertising or the sale or sharing of personal information as those terms are defined under applicable privacy laws.

Where available, these rights may be exercised through the privacy options provided on our website.

Security and Retention

We use reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no method of transmission over the Internet or method of electronic storage can be guaranteed to be completely secure.

We retain personal information for as long as reasonably necessary to provide the Services and operate our business, including to maintain customer and transaction records, comply with legal and tax obligations, resolve disputes, prevent fraud, and enforce our agreements and policies.

The specific retention period may vary depending on the type of information and the purposes for which it is processed.

Third-Party Websites and Services

Our Services may contain links to websites, applications, or services operated by third parties.

We are not responsible for the privacy, security, accuracy, or practices of third-party websites or services that we do not control. If you follow a link to a third-party service, we recommend reviewing its privacy policy and terms.

Children's Privacy

The Services are not intended for children, and we do not knowingly collect personal information from children in violation of applicable law.

If you are a parent or legal guardian and believe that a child has provided personal information to us improperly, please contact us so that we can review the request and, where appropriate, delete the information.

Your Privacy Rights

Depending on where you reside and applicable law, you may have certain rights regarding your personal information, including:

• The right to request access to personal information we hold about you.
• The right to request correction of inaccurate personal information.
• The right to request deletion of personal information.
• The right to receive or request portability of certain personal information.
• The right to object to or restrict certain processing.
• The right to withdraw consent where processing is based on consent.
• The right to opt out of certain targeted advertising or the sale or sharing of personal information, where applicable.
• The right to appeal certain decisions regarding privacy requests where applicable law provides such a right.

These rights are not absolute and may be subject to exceptions or limitations under applicable law.

We may need to verify your identity before processing a privacy request.

We will not discriminate against you for exercising privacy rights available to you under applicable law.

To submit a privacy request, please contact us at support@jarvengo.com or use any privacy controls made available through our website.

International Transfers

Because we use service providers that operate internationally, personal information may be transferred, stored, or processed outside the country or region where you reside.

Where required by applicable law, appropriate safeguards or recognized transfer mechanisms will be used for international transfers of personal information.

For transfers from the European Economic Area or United Kingdom where applicable, these safeguards may include adequacy decisions, Standard Contractual Clauses, or other legally recognized mechanisms.

Complaints

If you have a complaint regarding how we process your personal information, please contact us at support@jarvengo.com.

Depending on where you reside, you may also have the right to lodge a complaint with or contact the competent data protection authority in your jurisdiction.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, Services, legal requirements, or other operational reasons.

When we update this Privacy Policy, we will publish the revised version on this website and update the "Last updated" date.

Contact

If you have questions about this Privacy Policy, our privacy practices, or would like to exercise a privacy right, please contact us at:

Email: support@jarvengo.com