Return & Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Return Eligibility

To be eligible for a return, your item must be in the same condition that you received it: unused, undamaged, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, please contact us at support@jarvengo.com. If your return is accepted, we will provide you with instructions on how and where to send your package.

Customers are responsible for arranging and paying for return shipping unless the item received is defective, damaged, or incorrect.

Items sent back without first requesting a return will not be accepted. Please do not return products to the address shown on the original package without contacting us first, as the appropriate return location may vary.

You can always contact us with any return questions at support@jarvengo.com.

Damages and Issues

Please inspect your order upon delivery and contact us as soon as possible if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

When reporting a damaged, defective, or incorrect item, please provide your order number and, when applicable, clear photos or other evidence showing the issue.

If we determine that the product arrived defective, damaged, or incorrect, we will provide an appropriate solution at no additional cost to you.

Non-Returnable Items

Items that have been used, altered, damaged after delivery, or returned without their original packaging may not be eligible for a return or refund.

Gift cards, if offered, are non-returnable.

Please contact us at support@jarvengo.com if you have questions about whether your item is eligible for return.

Exchanges

We do not currently offer direct exchanges.

The fastest way to get a different item or size is to return the item you received in accordance with this policy and, once the return has been accepted, place a separate order for the new item.

Cancellations

Orders may be cancelled before they have been prepared for fulfillment.

Once an order has entered preparation or fulfillment, we cannot guarantee that it can be cancelled.

If your order has already been processed and can no longer be cancelled, you may request a return after receiving it in accordance with this Return & Refund Policy.

Refunds

We will notify you once we have received and inspected your return and let you know whether your refund has been approved.

If approved, the refund will automatically be issued to your original payment method within 10 business days. Please remember that your bank, credit card company, or payment provider may require additional time to process and post the refund.

Original shipping charges, if any, are non-refundable unless the return is due to a defective, damaged, or incorrect item.

If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at support@jarvengo.com.