Shipping Policy

Last updated: August 10, 2026

Thank you for shopping with Jarvengo. This Shipping Policy explains how we process and deliver orders placed through our online store.

Shipping Destinations

Jarvengo currently ships to addresses within the United States, including U.S. states and territories available for shipping at checkout.

We currently do not offer international shipping outside the United States.

Shipping availability is determined by the destination entered during checkout. If we are unable to fulfill an order to a particular address or location, we will contact you and, if necessary, cancel the affected order and issue a refund to your original payment method.

Shipping Cost

We currently offer FREE standard shipping on eligible orders within the United States.

Any applicable shipping charges or exceptions will be clearly displayed at checkout before you complete your purchase.

Order Processing

Orders require time for payment verification, processing, preparation, and fulfillment before shipment.

Please allow up to 1–5 business days for order processing.

Business days generally exclude Saturdays, Sundays, and U.S. federal holidays.

You will receive an order confirmation after your purchase has been successfully placed. A shipping confirmation and tracking information will be provided when your order has been processed and tracking becomes available.

Estimated Delivery Time

After processing, most orders are expected to arrive within approximately 3–7 business days.

As a result, you should generally allow approximately 4–12 business days from the date your order is placed for processing and delivery.

These timeframes are estimates and are not guaranteed. Delivery times may vary depending on your location, product availability, carrier operations, weather conditions, holidays, high-volume periods, or other circumstances outside our reasonable control.

Orders shipped to Alaska, Hawaii, U.S. territories, remote locations, or certain military addresses may require additional delivery time.

Order Tracking

When tracking information becomes available, it will be associated with your order and may be provided through a shipping confirmation email or the order status information available through our store.

Please allow some time after receiving tracking information for the carrier's tracking system to display the first update.

Tracking information may occasionally take additional time to update while a package is being transferred or processed by the carrier.

If you have not received tracking information within a reasonable period after your order has been processed, please contact us at support@jarvengo.com.

Multiple Packages

In some cases, items from the same order may be processed or shipped separately.

If this occurs, you may receive more than one package, tracking number, or delivery.

A partial delivery does not necessarily mean that the remaining items in your order are missing.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your shipping information carefully before completing your order.

If you notice an error in your shipping address, contact us immediately at support@jarvengo.com with your order number and the correct information.

We will make reasonable efforts to update your address before fulfillment begins, but we cannot guarantee that shipping information can be changed once an order has entered preparation, processing, or fulfillment.

Jarvengo is not responsible for delivery problems caused by incorrect or incomplete information provided by the customer, except where otherwise required by applicable law.

If a package is returned because of an incorrect or incomplete address, please contact us so that we can determine the available options.

Delayed Orders

Delivery estimates may occasionally be affected by carrier delays, severe weather, holidays, operational disruptions, high shipping volumes, or other circumstances outside our reasonable control.

If your order has not arrived within the estimated timeframe, please first review your tracking information for the latest available update.

If there has been no meaningful tracking update or your order appears significantly delayed, contact us at support@jarvengo.com with your order number.

We will review the available shipping information and assist you in investigating the shipment.

Lost Packages

If tracking information indicates that a package may have been lost in transit, please contact us at support@jarvengo.com.

We may need to investigate the shipment with the applicable fulfillment provider or carrier before determining the appropriate resolution.

If the package is confirmed as lost, we will provide an appropriate resolution in accordance with applicable law and the circumstances of the order.

Packages Marked as Delivered

If tracking shows that your package has been delivered but you cannot locate it, please:

• Check around the delivery location, including entrances, porches, mailrooms, reception areas, and other safe locations.
• Check with other members of your household, neighbors, building staff, or anyone who may have accepted the package.
• Allow a short period of time in case the carrier marked the package as delivered shortly before completing delivery.

If you still cannot locate the package, contact us at support@jarvengo.com with your order number so that we can review the available delivery information and help investigate the issue.

Damaged or Incorrect Orders

Please inspect your order when it arrives.

If your product arrives damaged, defective, or you receive an incorrect item, contact us as soon as possible at support@jarvengo.com.

Please include your order number and, when applicable, clear photographs showing the product, packaging, and issue.

We will review the situation and provide an appropriate solution at no additional cost to you when we determine that the item arrived damaged, defective, or incorrect.

For additional information, please review our Return & Refund Policy.

Order Changes and Cancellations

Orders may be cancelled before they have been prepared for fulfillment.

Once an order has entered preparation, processing, or fulfillment, we cannot guarantee that changes or cancellations will be possible.

If you need to request a cancellation or change, contact us as soon as possible at support@jarvengo.com and include your order number.

If an order can no longer be cancelled, you may request a return after receiving it in accordance with our Return & Refund Policy.

PO Boxes and Military Addresses

Shipping availability to PO Boxes, APO/FPO addresses, military addresses, and certain remote locations may depend on the carrier and fulfillment options available for the specific order.

If an order cannot be shipped to the address provided, we will contact you to request an alternative eligible address or provide an appropriate resolution.

Contact Us

If you have any questions about shipping, delivery, or the status of your order, please contact us at:

Jarvengo
Email: support@jarvengo.com